Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping, delivery times, and what to expect after placing your order.

Shipping Locations

We currently ship to:

  • Continental United States via UPS

  • Outside the Continental U.S. (including Alaska, Hawaii, and U.S. territories) via USPS

At this time, we do not offer international shipping beyond U.S. territories.

Shipping Rates

Shipping rates are calculated in real time at checkout based on your location and selected shipping method.

  • Free Shipping: Orders of $100 or more qualify for free standard shipping within the Continental United States.

Order Processing Time

All orders are processed within up to 3 business days (Monday–Friday, excluding holidays).

  • Orders are not shipped or delivered on weekends or holidays.

  • During high-volume periods, processing times may be slightly extended.

Once your order ships, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times vary depending on your location and selected shipping method:

  • Continental U.S. (UPS): Typically 1–5 business days after shipment

  • Outside Continental U.S. (USPS): Typically 3–10 business days after shipment

Please note: Delivery times are estimates and not guaranteed.

Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

  • UPS for Continental U.S. shipments

  • USPS for Alaska, Hawaii, and U.S. territories

Carrier selection is automatically determined at checkout based on your shipping address.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

Incorrect Addresses & Delivery Issues

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • If a package is returned due to an incorrect or undeliverable address, additional shipping fees may apply to resend it.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 5 days of delivery (or expected delivery date).

We’ll work quickly with the carrier to resolve the issue and make it right.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • High shipping volumes

We appreciate your patience and understanding in these situations.

Questions?

If you have any questions about your order or shipping, please don’t hesitate to contact us. contact@performancemetals.com We’re here to help!